Network Engineer – Collaboration 

Job Summary: 

Responsible for technical implementations falling under the scope of his/her technical expertise, in addition to offering support on all technical escalations related to executed projects or company’s SLAs. 

Key Responsibilities: 

• Responsible for ensuring that all engagements are met in terms of project execution and in accordance to project scope
• Ensure proper documentation and/or updates of projects or incidents with respect to company tools.
• Coordinating with MS team on escalations. 
• Resolves issues in a timely fashion. 
• Willing to follow specialized training to further advance in his/her career. 
• Responsible for installation, configuration, testing and troubleshooting and/or Network solution designing of Cisco routers and switches.

Prerequisite: 

• BS in computer/network/communications/ engineering. 
• Cisco certification is desirable : CCNA, CCNP, CCIE
• Collaboration experience, implementation of Cisco Contact Centers
• 4+ years of experience
• Excellent communication skills 
• Excellent troubleshooting skills
• Teamplayer 

Special skills required from Network Engineer – Collaboration 

• Install and Configure Cisco Unified Communication Manager and all associated features and redundancy.
• Cisco VCS Expressway MRA and B2B deployments.
• Cisco UCCX advanced call queuing and scripting.
• CUCME Installation and troubleshooting.
• Configuration and troubleshooting of Cisco gateways.
• Install ,Configure and Troubleshoot on Cisco UCCX and UCCE. 
• Knowledgeable in Recording, workforce management and voice Analytics solutions.

As job descriptions cannot be exhaustive, the employee may be required to undertake other duties which are broadly in line with above key responsibilities.