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MANAGED SERVICES

We manage so you can provide the best service.

Atria offers three flavors of Managed Services:
Managed Service Desk (MSD),Managed Network Operations Center (MNOC) and Managed Security Operations Center (MSOC). Those are critical enablers of every modern IT infrastructure, providing businesses with comprehensive and worry-free services and solutions.

With a team of highly skilled and certified IT professionals, Atria Solution’s Managed Services offer round-the-clock proactive monitoring and management of any infrastructure size, ensuring seamless operations, minimal incidents and optimal security posture level, while catering to every end user needs.

Atria Solutions MSD

Provides a single point of contact for users to report incidents, request service, and seek technical assistance. It is staffed by trained IT professionals who are responsible for resolving incidents and fulfilling service requests according to agreed-upon service level agreements (SLAs). We provide a range of IT support services, including help desk support, problem management, change management, asset management, and service desk analytics. MSD can help your organization improve its efficiency and effectiveness of the IT operations, reduce costs, and improve user satisfaction.

Atria Solutions MNOC

Provides continuous monitoring of the network infrastructure to identify and resolve issues before they escalate into service outages. Our team of certified experts uses advanced monitoring tools, integration and automation platforms to detect, diagnose, and resolve network problems in real-time. This service includes monitoring, device management, performance monitoring, and capacity planning. The use of our MNOC will help your organizations improve network availability, increase network performance, and reduce the risk of network downtime.

Atria Solutions MSOC

Provides continuous monitoring of your organization’s IT infrastructure to detect and respond to security threats in real-time. Our cybersecurity analysts use advanced security tools and techniques to identify and remediate security incidents. Our MSOC service includes security monitoring, vulnerability management, threat intelligence, incident response, Dark Web monitoring and compliance management. The use of our MSOC will help your organization improve the security posture, reduce the risk of data breaches, and comply with regulatory requirements.

Managed Service Desk

End User Support
Windows, MAC, Linux
Mobile Devices, Printers & Periphirals
Endpoint Security
OS Patching

Managed NOC

Network Infrastructure
WIFI / LAN / WAN / DSP / ISP
Security (Firewalls, IPS, WAF, EDR, etc.)
Collaboration (Telephony, VoIP, WebEx, etc.)
Contact Center (Enterprise & Express)
Servers, Virtualization, Private and Public Cloud

Managed SOC

SIEM & SOAR Management
Vulnerability Assessment
Penetration Testing
Web App Testing
Dark Web Monitoring

Engagement Levels

Responsive Table
Reactive
Assist
Managed
Priority Response Time
Patching Software Bug
Resolving Hardware Failures
Add New Feature
Change Configuration
MPaaS (Monitoring Platform as-a-Service)
Proactive Monitoring & Incident Response
Attacks and Security Outbreaks Response
Logs Analysis
Vulnerabilities Patching

Reactive
Priority Response Time Patching Software Bugs Resolving Hardware Failures Add New Feature Change Configuration MPaaS (Monitoring Platform as-a-Service) Proactive Monitoring & Incident Response Attacks and Security Outbreaks Response Logs Analysis Vulnerabilities Patching

Assist
Priority Response Time Patching Software Bugs Resolving Hardware Failures Add New Feature Change Configuration MPaaS (Monitoring Platform as-a-Service) Proactive Monitoring & Incident Response Attacks and Security Outbreaks Response Logs Analysis Vulnerabilities Patching

Managed
Priority Response Time Patching Software Bugs Resolving Hardware Failures Add New Feature Change Configuration MPaaS (Monitoring Platform as-a-Service) Proactive Monitoring & Incident Response Attacks and Security Outbreaks Response Logs Analysis Vulnerabilities Patching

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A Solution For Every Need

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Atria Solutions