Last Updated: October 6, 2024

Introduction

Atria Solutions (“Atria Solutions”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our users and visitors to our website: www.atriasolutions.com (“Website”). This Privacy Policy explains how we collect, use, share, and protect your personal data.

We encourage you to read this Privacy Policy carefully to understand how we handle your personal data.

  1. Who We Are

Atria Solutions, a company incorporated in Saudi Arabia, United Arab Emirates and Lebanon, is responsible for the collection, processing, and protection of your personal data through our Website. For any inquiries related to your privacy or data protection, you may contact us here.

  1. Information We Collect

Atria Solutions does not require account registration or sign-up options. However, we may collect personal data through the following interactions:

  • Contact Forms & Emails: When you contact us via email or contact form we collect information such as your name, email address, and the content of your communication.
  • Client Questionnaires: We may collect personal and business-related data through questionnaires sent to our clients. The data collected may include contact details, company information, and any other information needed for the services we provide.
  • Website Usage Information: We may automatically collect technical data about your visit, such as your IP address, browser type, and operating system, using cookies or similar tracking technologies (see Section 6 below).
  • Job Applicants & Subcontractors: If you apply for a job or submit proposals for subcontracting, we may collect personal and professional information necessary for the assessment process, such as your CV, contact details, and work history.

We do not collect sensitive personal data such as information about race, ethnicity, political opinions, religious beliefs, health, or biometric data.

  1. Legal Bases for Processing Your Data

We process personal data based on the following:

  • Consent: When you contact us, you give us consent to process your personal data for specific purposes (e.g., responding to your inquiries).
  • Contractual Obligation: Where necessary for fulfilling a contract or providing services (e.g., subcontractor relationships).
  • Legitimate Interests: When we need to process data to pursue our legitimate business interests, as long as it doesn’t violate your rights.
  • Legal Compliance: Where necessary to comply with legal obligations.
  1. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To Provide Services: Responding to your inquiries and providing you with requested services.
  • Business Operations: Managing subcontractor relationships, processing job applications, or engaging in business collaborations.
  • Client Relations: Managing and processing information collected from questionnaires to fulfill project and service requirements.
  • Website Functionality: Ensuring the proper functioning and security of our Website, improving user experience, and analyzing visitor usage patterns.
  • Legal Obligations: Complying with legal and regulatory requirements or responding to lawful requests from public authorities.
  1. Sharing of Your Personal Data

We do not sell or rent your personal data to third parties. However, your personal data may be shared with trusted third parties, such as:

  • Partners or Subcontractors: We may share your data with our partners, vendors, or subcontractors who assist in providing services or performing tasks on our behalf. These third parties are subject to strict confidentiality agreements and are required to protect your personal data.
  • Service Providers: This includes IT and infrastructure providers who support the functionality of our Website and internal systems.
  • Legal Authorities: We may disclose your personal data to public authorities, regulators, or courts when required by law or to defend our legal rights.

All third parties we work with are bound by contractual agreements ensuring they process your data only for the specific purposes we authorize.

  1. Cookies and Tracking Technologies

Atria Solutions uses cookies and similar tracking technologies to enhance user experience and collect information about how our Website is used. Cookies are small text files stored on your device that help us recognize repeat visitors and analyze traffic patterns.

Types of cookies we use:

  • Essential Cookies: Necessary for the functionality and security of our Website.
  • Analytical/Performance Cookies: Help us understand how visitors use the Website and improve its performance.

By continuing to use our Website, you consent to our use of cookies. You can manage your cookie preferences by adjusting your browser settings.

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the nature of the data:

  • Contact Data: Retained for the duration of your communication with us and any follow-up required.
  • Subcontractor Data: Retained for the duration of the contractual relationship and any necessary period afterward to comply with legal or contractual obligations.
  • Cookies: Data collected via cookies will be retained as per the cookie expiration dates or until deleted by you.
  1. Data Security

Atria Solutions is ISO/IEC 27001 compliant. We take data security seriously and implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, misuse, loss, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security audits
  • Restricted access to personal data

While we strive to protect your personal data, please note that no system is completely secure. You share your data with us at your own risk.

  1. Your Rights

As a data subject, you have certain rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can request a temporary halt to processing your personal data under certain conditions.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data for direct marketing or legitimate interest purposes.
  • Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us here. We will respond to your request within a reasonable time frame.

  1. Third-Party Links

Our Website may contain links to third-party websites. Atria Solutions is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal data.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or user feedback. Any updates will be posted on this page, and we encourage you to review this page periodically. Your continued use of the Website constitutes acceptance of any changes.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us.