ATRIPULSE
Seamless Call Recording, Dynamic Live Wallboards, Advanced Analytics, Comprehensive Reporting, Real-time Screen Monitoring, and more. Elevate Your Call Center Experience. Unified for Effortless Integration.
Call Recording
Capture Conversations, Understand Emotions
Elevate your understanding of interactions and enhancing service quality.
Unlock a new dimension of call center management with our Call Recording feature. Effortlessly search and playback recorded calls from specific extensions or agents, providing you with insights and opportunities for improvement.
Insightful Playback and Analysis
Easily retrieve and review recorded calls, empowering you to delve into the details of customer interactions. Gain valuable context and identify areas for refinement in your call center processes.
AI-Powered Sentiment Analysis
Take your understanding of customer sentiment to the next level with our advanced AI module. Analyze the emotional tone of each participant throughout the call, providing you with invaluable insights for enhancing customer satisfaction and agent performance.
Efficient and Targeted Learning
Utilize recorded calls for training and coaching purposes. Identify best practices, areas for improvement, and opportunities for skill development, ensuring your team consistently delivers exceptional service.
Tailored Extension Selection
Choose which extensions to record, ensuring you capture the conversations that matter most to your business. Customize your recording strategy to meet your specific needs and objectives.
Live Wallboard
Real-time Insights, Tailored for You
Gain unparalleled visibility and control within an intuitive and customizable interface designed to meet your needs.
Empower your call center with our Live Wallboard feature, providing a dynamic, real-time overview of agent performance, call statistics, queue status, and service levels.
Customizable Widgets for Your Needs
Create a personalized wallboard that aligns perfectly with your requirements. Choose from a selection of widgets to display the metrics that matter most to you, ensuring you have immediate access to the information crucial for making informed decisions.
Instant Visibility into Agent Activity
Monitor the status and availability of your agents in real time. Identify who's on call, on break, or available to take the next call, ensuring optimal resource allocation and maximizing productivity.
KPIs and Call Statistics at Your Fingertips
Track key call center performance indicators such as call volume, wait times, and resolution rates. Use this valuable data to make adjustments on the fly, optimizing operations and enhancing customer satisfaction.
Queue Management Made Simple
Stay on top of your call queues and ensure prompt customer service. Know how many calls are in queue, the average wait time, and make adjustments as needed to meet service level objectives.
Service Level Optimization
Maintain high service levels and keep customer satisfaction soaring. Receive immediate alerts and insights into service level performance, allowing you to address potential issues in real time.
Reporting & Analytics
Uncover Actionable Insights
Drive efficiency, boost agent performance, and exceed expectations.
Elevate your call center management with our robust Reporting & Analytics module. Gain a comprehensive view of your call center's performance and agent efficiency through customizable charts and views.
Tailored Reports for Informed Decision-making
Craft custom reports that focus on the metrics that matter most to your business. Monitor key performance indicators such as calls per agent, average call duration, busiest days, and much more. With our intuitive interface, you have the power to analyze data in a way that's meaningful for you.
Empower Agents with Individual Performance Metrics
Equip your agents with the knowledge they need to excel. Provide them with personalized insights into their own performance, enabling them to identify strengths and areas for improvement.
Historical Trends for Strategic Planning
Unearth valuable historical trends to inform your strategic decisions. Gain insights into call patterns, agent productivity, and customer behavior. Use this information to refine your operational strategies and enhance the overall customer experience.
Screen Monitoring
Coming soon
Unprecedented Visibility, Unmatched Control
Unleash the power of real-time visual insights and agent performance.
Revolutionize your call center management with our Screen Monitoring feature. Gain insight into agent productivity by recording or monitoring screen activity in real time.
Live Visual Insights for Enhanced Supervision
Observe your agents' screen activity in real time, allowing you to provide immediate feedback, guidance, and support. Gain valuable visibility into their workflows, ensuring optimal performance and adherence to processes.
Empower Quality Assurance and Training Efforts
Utilize screen recordings for comprehensive quality assurance and training purposes. Analyze agent interactions with customers, identify areas for improvement, and develop targeted coaching programs to elevate customer satisfaction and service quality.
Customizable Recording Options for Flexibility
Tailor your screen recording preferences to suit your specific needs. Choose between continuous recording, on-demand capture, or automatic initiation when an agent engages in a call.
User Management
Empower, Customize, Audit
Customize roles, assign permissions, and track user activity to drive productivity and accountability.
Take full control of your call center operations with our User Management module. Create and customize user roles, assign specific permissions based on your available modules, and track user activity through comprehensive audit logs.
Tailored Access for Seamless Operations
Effortlessly create user profiles with designated roles and permissions, ensuring that each team member has the right level of access to the modules and features they need. Streamline operations and maintain a secure environment with customized user privileges.
Full Visibility with Audit Logs
Monitor user activity and track platform interactions with our detailed audit logs. Gain insights into who accessed specific features, when actions were performed, and any changes made, providing you with full transparency and accountability.
Efficient Onboarding and Training
Simplify the onboarding process for new team members by assigning them roles and permissions tailored to their responsibilities. This ensures they have access to the tools and information they need to hit the ground running.
Billing
Precision Pricing, Total Transparency
Gain control, make decisions, and optimize costs.
Maximize your financial control and operational efficiency with our comprehensive Billing module. Gain complete visibility into call costs, factoring in international and local pricing, as well as peak-hour rates.
Precision Pricing for Informed Decision-making
Accurately track the cost of each call based on various factors such as location, peak hours, and more. This granular approach allows you to make data-driven decisions and optimize your call center operations for cost-effectiveness.
Multi-Currency Display for Global Insights
View call costs in the currency that makes the most sense for your business. Our flexible system lets you convert expenses effortlessly, providing you with a clear understanding of your financials regardless of your geographic reach.
Seamless Integration for Enhanced Efficiency
Integrate seamlessly with our Call Recording and Reporting modules for a unified approach to call center management. Leverage the power of comprehensive data to make strategic decisions and drive operational excellence.
Customizable Reports and Charts
Empower yourself with customizable reports and charts to gain deeper insights into your expenses. Track spending trends, identify cost-saving opportunities, and make informed adjustments to your call center strategies.
Telephony Add-ons
Tailored Functionality, Seamless Integration
Elevate your call center's efficiency, enhance agent productivity, and deliver exceptional customer service.
Unleash the full potential of your call center with our customizable Telephony Add-ons. Crafted to suit your use cases, these add-ons seamlessly integrate with other modules and your Call Manager.
Personalize Your Call Center Experience
Tailor your call center setup to meet your needs with our versatile Telephony Add-ons. Create custom lists, such as blacklisted numbers, wrap-ups, and more, to streamline your processes and optimize agent productivity.
Enhanced Call Management with Call Manager Integration
Integrate your custom lists with your Call Manager. Ensure that your agents have the information and tools they need at their fingertips to handle calls efficiently and effectively.
Flexible and Scalable Solutions
Adapt and grow with ease. Our Telephony Add-ons are designed to be flexible and scalable, allowing you to adjust them to your changing needs and expanding call center requirements.
Unlock New Possibilities with Custom Lists
Empower your agents with the information they need to excel. Create custom lists to categorize and manage calls and phone numbers based on your criteria, providing a tailored approach to call handling.
Seamless Workflow Optimization
Effortlessly streamline your workflows with our integrated Telephony Add-ons. Automate processes, reduce manual tasks, and ensure a smooth and efficient call center operation.
ERP (QuickSync)
Coming soon
Centralize, Analyze, Excel
Centralize data, drive sales, and harness actionable insights.
This fully-fledged, standalone solution empowers you to efficiently manage customer data and gain insights for strategic decision-making. QuickSync allows you to deliver exceptional customer experiences and let your team work seamlessly.
Comprehensive Customer Data Management
Centralize and organize your customer data effortlessly. QuickSync provides a comprehensive platform for storing, tracking, and managing customer information, ensuring a seamless and personalized customer experience.
Actionable Insights for Informed Decisions
Access real-time analytics and reporting to gain valuable insights into customer behavior and preferences. Make data-driven decisions to refine your strategies and enhance customer satisfaction.
Seamless Integration with AtriPulse Ecosystem
Experience the full power of synergy within the AtriPulse platform. QuickSync seamlessly integrates with other AtriPulse modules, allowing you to leverage a unified solution for comprehensive call center management.
Enhanced Case Management with Call Recording Integration
When integrated with AtriPulse, effortlessly link recorded calls to incoming cases, providing your team with invaluable context for swift and accurate case resolution. Elevate customer service by ensuring agents have access to the information they need, precisely when they need it.
