Managed Services Engineer (Network Infrastructure)

Job Summary: 

This is a great fit for someone solid on networking fundamentals, comfortable owning tickets and projects end-to-end, and looking to grow into broader cloud and systems responsibilities.

Key Responsibilities: 

• Serve as a primary point of technical contact for managed services clients, providing Tier 2/3 support across network, systems, and infrastructure issues
• Design, configure, deploy, and maintain routers, switches, firewalls, and wireless infrastructure across client environments
• Monitor network health and performance using RMM and monitoring tools; proactively identify and resolve issues before they impact clients
• Troubleshoot and resolve escalated tickets related to LAN/WAN connectivity, VPNs, firewalls, and network security
• Support and maintain cloud and hybrid environments (e.g., Microsoft 365, Azure, virtualization platforms) as needed
• Participate in client onboarding, network assessments, and infrastructure upgrade projects
• Document network configurations, standard operating procedures, and client environments accurately and consistently
• Collaborate with the broader managed services team on escalations, projects, and process improvements
• Maintain strong client relationships through clear communication and responsive, professional service

Prerequisite: 

• 2-5 years of experience in a network engineering, network administration, or managed services role
• Valid CCNA certification (required)
• Strong hands-on experience with routing, switching, VLANs, firewalls, and VPN configuration
• Solid understanding of TCP/IP networking, DNS, DHCP, and general network troubleshooting
• Experience working within an MSP or client-facing IT support environment
• Strong communication skills, with the ability to explain technical issues to non-technical stakeholders
• Ability to prioritize and manage multiple client environments and tickets simultaneously
• Valid driver’s license and ability to travel to client sites as needed (hybrid role)

Special skills

• Experience with cloud and systems administration (Microsoft 365, Azure, AWS, virtualization platforms such as VMware or Hyper-V)
• Additional certifications such as CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, Fortinet NSE, or similar
• Familiarity with RMM/PSA tools (e.g., ConnectWise, Datto, N-able, Kaseya)
• Experience with SD-WAN, network security monitoring, or endpoint management platforms
• Prior experience in a client-facing consulting or managed services capacity